April 21, 2006 at 11:42 pm Leave a comment

Another Press Release talking up Call centers in the Country; this industry is growing
perhaps faster than others can track it. 
 
LAS VEGAS, April 21 /PRNewswire/ -- The aging call center industry is
booming overseas. With the enormous potential for savings, the reason for
its growth is obvious. But the greatest question facing business owners is
how to outsource and still manage it effectively.
    In the past companies would outsource their operation to a call center
that they only had a conversation with over the phone. "It was and still is
a reality that small to medium sized companies could outsource a vital
piece of their operation to a call center being run out of a basement,"
says James Stinson, CEO of Global Sky, a Philippines based call center.
    Horror stories like the one about Mphasis, where three of its Indian
call center workers were arrested for allegedly looting $350,000 from the
accounts of Citibank customers in the US, are not uncommon. So how does one
outsource and still ensure their project is in safe hands? James believes
his company has the answer.
    Unlike traditional call centers that bill by the hour per agent, Global
Sky bills by the hour per seat. They leave it up to you to hire and manage
your own agents from their Manila office, which is fully setup for inbound
and outbound calling to places like the US, Canada, Australia, UK, and many
other countries worldwide. "We give you a solid foundation to run your own
call center operation. The solution is not for everyone but control hungry
entrepreneurs love it."
    Not only do clients benefit from the added control, but seat leasing
costs significantly less than a full service solution. The average
all-inclusive cost of outsourcing to places like India or the Philippines
is $10 - 12 an hour (assuming agents are calling 40 hours a week). Global
Sky leases its seats at $4 an hour. The average salary of a call center
agent in Manila is $2 an hour. That means companies using Global Sky can
expect to pay just $6 per hour, total.
    For more information about seat leasing or Global Sky, visit
http://www.global-sky.com or email sales@global-sky.com, or call 866-329-2477
SOURCE Global Sky
Web Site: http://www.global-sky.com
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