Another Press Release talking up Call centers in the Country; this industry is growing
perhaps faster than others can track it.
LAS VEGAS, April 21 /PRNewswire/ -- The aging call center industry is booming overseas. With the enormous potential for savings, the reason for its growth is obvious. But the greatest question facing business owners is how to outsource and still manage it effectively. In the past companies would outsource their operation to a call center that they only had a conversation with over the phone. "It was and still is a reality that small to medium sized companies could outsource a vital piece of their operation to a call center being run out of a basement," says James Stinson, CEO of Global Sky, a Philippines based call center. Horror stories like the one about Mphasis, where three of its Indian call center workers were arrested for allegedly looting $350,000 from the accounts of Citibank customers in the US, are not uncommon. So how does one outsource and still ensure their project is in safe hands? James believes his company has the answer. Unlike traditional call centers that bill by the hour per agent, Global Sky bills by the hour per seat. They leave it up to you to hire and manage your own agents from their Manila office, which is fully setup for inbound and outbound calling to places like the US, Canada, Australia, UK, and many other countries worldwide. "We give you a solid foundation to run your own call center operation. The solution is not for everyone but control hungry entrepreneurs love it." Not only do clients benefit from the added control, but seat leasing costs significantly less than a full service solution. The average all-inclusive cost of outsourcing to places like India or the Philippines is $10 - 12 an hour (assuming agents are calling 40 hours a week). Global Sky leases its seats at $4 an hour. The average salary of a call center agent in Manila is $2 an hour. That means companies using Global Sky can expect to pay just $6 per hour, total. For more information about seat leasing or Global Sky, visit http://www.global-sky.com or email firstname.lastname@example.org, or call 866-329-2477SOURCE Global Sky
Web Site: http://www.global-sky.com
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