Web crisis in Asia: damaged undersea cables cause BPO nightmare
Manila- While people are breathing a sigh of relief over a tsunami warning that fizzled out. Below the surface of the seas millions were affected as thousands of ISP’s or internet service providers were hit when undersea data fiber optic cables were damaged in a major undersea earthquake in South East Asia.
…” Internet Services in Asia May Take 2 Weeks to Return
Northwest Herald, IL – … Voice traffic from the US to countries including Thailand, Malaysia, Vietnam, Philippines, Hong Kong, Taiwan and Brunei is also affected, the San Antonio-based … …” 
 “… Asia slowly bounces back from one of the region’s biggest telecom …
USA Today – … The four vessels — sailing from Japan, Singapore and the Philippines — would arrive next Tuesday, said Lin Jen-hung, vice-general manager of Chunghwa … “
 “… Disruption in Internet, phone services highlight reliance on …
Calgary Sun, Canada – … Singapore, Malaysia, Japan and the Philippines reported slowdowns or access difficulties, mainly to foreign websites, including search engines and some e-mail … ” 
In Manila – BPO Companies are trying their best to secure direct web satellite uplink services as the crisis over a damaged undersea cable in the Batanaes straights, south of Taiwan, is putting pressure on a already over clogged web infrastructure in Asia.
The worlds second leading market for BPO services the Philippines. Local ISP providers PLDT and Globe telecom have both been affected. Traffic rerouted to other parts of South east Asia has slowed down connection speed at a critical time for customer service calls – the after Christmas warrantee and product assembly period where call centers often put on double the staff level to cope with increased demand.
Many BPO providers are informing their US based call center clients’ that they may be using more expensive voice lines and leased uplink satellite broadband streams in the next few days as providers are trying to cope with the world wide web slowdown.
Some reports say as many as many as six undersea data cables perhaps more have been damaged. the cables link a infrastructure of fiber optic lines that link the Northern part of Asia with Taiwan, and downstream to Malaysia, The Philippines, and Singapore at T3 levels of connectivity.
Singapore and Malaysia have other infrastructure that allows them to reroute traffic to other leased lines linking them to India. But they are also currently affected by the main cable juncture undersea nears the rough seas of in the Batanes group of islands and Taiwan. Other cables carrying voice and telex communications are also reportedly damaged.
Most companies are re routing connections to more costly and less data bandwidth stream rate satellites in orbit. It is not clear how long it will take to make repairs to the cable system but in a few days much of the data carriers will most likely have to switch at least for the time being to unlinked connection assets.